CUSTOMIZATION : When you press Customize Now button, you will start customizing your hat and be able to see your typed text in real time. OUR GUARANTEE: We are very proud of our skilled embroiderers and their passion in customization. We guarantee the finished product'll meet the quality standard for custom embroidery in workmanship. Due to the handmade nature, We will not be able to cancel any order that goes into embroidery, nor will we offer replacement of any kind to your existing order. Talk to us today if you have any concern!