Guaranteed To Be Unstoppable! Solo New York has always got your back. So we guarantee every bag to be free from defects in materials and craftsmanship for five years from the date of purchase, and every tablet case for one year from the date of purchase. Sorry, but this doesn't include damage caused by normal wear and tear, misuse, neglect or unauthorized repair.  Any damage to the contents of a bag or similar expenses are not covered Should you require service to your Solo product, call us in the U.S. at 800.333.6292 during normal business hours Monday – Friday from 9am to 5pm EST, or contact us via our contact form.